FAQ
Q. How much of the loyalty challenge can Spectrum undertake?
A. Spectrum is a fully integrated loyalty management firm, allowing the client to select the solution that meets their needs exactly. Spectrum can handle one particularly challenging aspect of a program, provide a combination of services, or assume the full end to end management of a program.
Q. We have a loyalty program, but it doesn’t seem to be working. Can Spectrum help?
A. Yes. Spectrum will analyse all aspects of your current program to determine what’s working and what isn’t. We can then expertly guide you in adjusting your loyalty strategy to suit both your organizational needs and customers’ desires.
Q. How does the process and technology behind Spectrum loyalty programs work?
A. Spectrum loyalty programs are driven by custom designed web and database solutions. Our solutions are built upon our own proprietary web enhanced loyalty application which supports outsourced and in-house services with connections to social networks, mobile, call centres and merchant touch points. All technologies are fully adaptable and can support programs of any size, in any industry sector, market or language.
